Hello!

With 5 years of experience in project management and client relationship, I am eager to take on new challenges and collaborate with a dedicated team to achieve ambitious goals.
Please find my virtual resume on this page. If you are interested in my profile, you can contact me below:

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Experience

Senior project manager

From August 2023 to May 2024 – permanent contract – Paris

Norstat is one of the leading data collectors for market research in Europe, with a mission to deliver trustworthy data of the highest quality to enable well-informed analysis and decision-making.

  • Successfully coordinated more than 350k of revenue worth of quantitative market research studies for multi-sector clients
  • Facilitated high client satisfaction by proactively sketching project route with the clients
  • Crafted sales bids in conjunction with sales teams
  • Monitored active fields and data collection
  • Upheld Norstat’s quality standards with regular data quality controls

Project delivery manager

From March 2019 to July 2023 – permanent contract – Paris

ITWP (Harris Interactive, Toluna) is one of the world’s leading online market research groups. They strive to maximize client satisfaction by betting on agility, innovation and engagement in client relationships. More specifically, the delivery team is tasked with the implementation of online and offline surveys to deliver the collected data to the group’s wide range of clients.

  • Supervised the delivery chain, from organizing internal resources locally and internationally to managing vendor relationships and offers, to increasing client satisfaction
  • Led several large scale projects (up to 1 mil. € revenue each) with different stakes and challenges : growing key accounts loyalty (ex: Axa, Danone, LVMH), maximizing output on lean ressources in key periods of the year, active problem-solving
  • Effectively managed client relationships and satisfaction : achieved an average of 4 out of 5 in client satisfaction surveys
  • Outlined recommendations and advice towards the client
  • Mastered rapidly the different processes of projects for Harris and Toluna
  • Took on the mentoring and training of collaborators within the team.

Market research apprentice

From Octobre 2017 to August 2018 – Apprenticeship – Paris

World leader in basic undergarments and hosiery, Hanes Brands establishes its presence in France through 4 iconic brands: Dim, Playtex, Champion and Wonderbra.

  • Mapped the market’s past macro-trends (> 10 years) and spearheaded the creation of a long-term report to help in forecasting market changes
  • Designed recommendations on channels to prioritize and highlighted weaknesses and strengths of the brands in the French market
  • Assessed brand performances and tracked the evolution of consumer profiles through distributor panel GfK and consumer panel Kantar
  • Coordinated briefs with internal teams and managed communications with vendors
  • Carried out several in-house training workshops for GfK and Kantar tools

Digital marketing assistant

From June to August 2016 – Intership – Egypt (Cairo)

Luzaz is an e-commerce website specialized in classified advertisements (e.g: Craigslist in the US).

  • Assessed and monitored the company’s digital performances: Google ranking (through Google Analytics and Alexa) and social media presence
  • Benchmarked the on-page SEO strategies of Luzaz against that of their competitors (Jumia, etc)
  • Created content (exclusively in English) for social media posts.

Education

Neoma Business School (Rouen)

Programme Grande Ecole (Master) – Marketing specialization
From 2015 to 2018

Groningen University (Netherlands)

Exchange semester – Marketing specialization
From February to July 2017

Lycée Michelet (Paris)

Preparatory classes for higher studies schools (CPGE – ESC)
From 2013 to 2015

Lycée Lyautey (Casablanca, Maroc)

Middle School – High School
From 2006 to 2013

Skills

LANGUAGES

– French : Bilingual

– English: Fluent (IELTS score of 8.0/9 in 2017)

– Spanish : Intermediary (B2 level in BULATS in 2017)

– Arabic (Ma) : Native language

OUTILS WEB / DIGITAL

– Audience analytics : Google Analytics, Facebook Audience Insights, Twitter Analytics

– CMS WordPress (and plug-ins Elementor, Yeost, etc)

– Google Ads, Google Tag Manager

– SEO : Google Search Console, Screaming frog, SEMrush, Moz

INFORMATIC

– Office Pack : Excel (Vlookup, pivot tables)

– Panel tools GfK, Kantar, Qlikview

– HTML, Confirmit

SOFT SKILLS

– Adaptability, flexibility, critical thinking, striving to learn

– Decision making, organization, stress management

– Teamwork, enthusiasm, honesty, courtesy